At Women’s Elegant, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- Blouses
- Dresses
- Pants
- Skirts
- T-Shirts
- Tank Tops & Camis
Please ensure that you are certain about your purchase before placing an order for these items.
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping fees for exchanges will be charged unless the exchange is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Women’s Elegant Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and their quantities]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
Email: [email protected]
Address: 3366 Ward Road, El Paso, US 79912
Thank you for shopping with Women’s Elegant. We appreciate your business and are here to ensure you have a pleasant shopping experience.